During National EMS Week, communities are recognizing the work of emergency medical technicians, paramedics and first responders. In Broward County, EMS worker William Dunham highlights the importance of behind-the-scenes roles — and the strengths that set him apart.
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At American Medical Response operations in Pompano Beach, Dunham welcomes visitors with an easy smile and a quick tour of his workspace.
“Come this way,” he says, opening a door with a flourish.
The 24-year old is certified as both an EMT and paramedic, but his current role is vehicle service technician. He compares it to working at a car dealership — but with medical equipment.
“Think of it as a dealer for cars, but instead of cars, I deal medical supplies and equipment,” he said.
His job includes organizing emergency bags, stocking supplies, checking equipment and making sure everything is ready for crews heading out on calls.
“This is where I work,” he said, gesturing across a busy room. “There’s a lot of things going on here.”
Dunham takes pride in supporting the teams on the road.
“While I may be at the very foundation of it all, I am still an important part,” he said. “I help my crews get what they need so they can be safely out on the road.”
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Colleagues say Dunham stands out not only for his dedication, but also for his perspective as someone on the autism spectrum.
“It’s a power that not everyone has,” he said. “I have an emotional insight where I can understand emotions and body language. It’s a heightened sense.”
He calls it his “superpower.”
“I call it my superpower,” he said, laughing. “Other than me being talkative.”
Supervisors say Dunham’s personality lifts morale in a demanding environment.
“A lot of times, we’re responding to someone’s bad day,” said Shawn Swaine, an administrative supervisor at AMR. “His joyfulness and quirkiness really brighten the atmosphere.”
That energy shows up even in routine tasks. While demonstrating EKG equipment, Dunham offered a lighthearted warning.
“Don’t do this at home — you want to be certified,” he joked, before carefully checking the device again before sending it out with a crew.
For Dunham, every detail matters — and every part of the job plays a role in saving lives.
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